FAQ

You may ship your return to the following address within 14 days of receiving the product:

Bunado Benass
Oberwaldstraße 10b
64859 Eppertshausen
Germany

Note that the 14 day limit does not apply to the time the package spends in transit, so express shipping is not necessary.

We will endeavour to complete your refund within 48 hours of receipt of the shipment.
Please note that the refund may take up to 14 days depending on your credit card provider.

We apologize for any inconvenience that may have arisen.
Please contact our Customer service as soon as possible, quoting the order number.
Our team will take great care of the problem.

You have the right to return your products for a refund within 14 days after receiving your order. Please note that products that are purchased directly from our website have to be returned to our warehouse for a substitution to be made.

In order for a return to be approved, make sure that below is equal to the product you return:

• The product should be in the same condition as when it was received.
• The product shall also be in their original containers with labels intact and protective stickers.
• The product is purchased directly from our website
• The product is not customized with a personal monogram

Please note that you need to pay the return cost when returning your order. Once we receive your return, we will send the money back.